Terms and Conditions

Payment Terms

Credit account terms when established are due within 30 days from invoice date, unless special settlement terms have been agreed in writing.


All prices quoted are subject to VAT at the current rate.

Quantity Variation

Arcadia shall be deemed to have fulfilled its contract by delivering a quantity within 10% plus or minus of the quantity specified at the time of ordering. This is due to the various manufacturing processes that are involved in the manufacturing of the wide range of products supplied by Arcadia. The goods will be charged on a pro rata basis for the quantity delivered.

Retention of Title

All goods supplied remain Arcadia's property until paid for in full.


Arcadia reserves the right to alter any details or design of products illustrated in catalogues or on its website without notice.


Samples will be submitted upon written request for testing and approval. Samples will be charged for if not returned in good condition within 30 days. Some samples are non -returnable and will be charged for before being dispatched. It is the responsibility of the requestor to pay for the carriage required to return samples to Arcadia. A collection service for samples is not provided.

Carriage & Delivery

Every effort is made to deliver on time but Arcadia cannot be held responsible for delays in shipment or late delivery. Carriage is charged extra to the cost of the goods and is subject to VAT at the applicable rate.


Claims resulting from damage or loss in transit will only be considered if marked on the delivery note at the time of delivery. All complaints of unsatisfactory quality or quantity must be notified to Arcadia in writing within 5 days of receipt of the product, otherwise the goods shall be deemed to be satisfactory.

Cancellation of Orders

A charge will be made on all cancelled orders. This will cover material, production and administration costs.


All prices are based on receipt of suitable artwork. Any amendment or creation of artwork may be charged.


Prices quoted are valid for a strict 30 days only. Quotations for USB Memory Drives and associated Memory based products may be valid for 7 days only.

User of Logos

The Company names, logos and trademarks that are printed on products shown on Arcadia's website and catalogues are reproduced only to demonstrate the effects achieved by the personalisation methods and positions available. This does not necessarily imply that the products have been supplied to, or endorsed by the owners of the trademarks featured. These items are not available for resale with these specific logos on them. Arcadia apologizes for any inconvenience caused.

Provisions relating to personal data pursuant to GDPR

We accept this order on the following terms:

  1. We will only use any personal information (Personal Information) that you give us in fulfilment of this order for our own legally justified record of the transaction;
  2. We will keep the Personal Information confidential other than where it is reasonably necessary for the purposes of our business;
  3. We will report to you any unauthorised access to, loss, theft or corruption of the Personal Information as soon as it comes to our attention;
  4. Subject to any disclosure that is reasonably necessary for the purposes of our business, we will use reasonable, regularly reviewed and proportionate measures to:
    1. Keep the Personal Information secure;
    2. Prevent the unauthorised disclosure of the Personal Information;
  5. Use reasonable, regularly reviewed and proportionate measures to:
    1. Aid you in complying with your obligation to respond to any requests by a person whose personal data is within the Personal Information exercising their rights under Chapter III GDPR;
    2. assist you in our compliance with your obligations at Articles 33 to 36 GDPR taking into account the nature of this order and the Personal Information
  6. Where Personal Data is to be transferred, we will only use subcontractors that you have expressly approved to fulfil the order and we will ensure that such subcontractors enter into terms with us that are no less demanding than these obligations with regard to the use of the Personal Information for the fulfilment of the subcontracted services;
  7. On your written request, delete or return all the Personal Data held by us after completion of the order unless we are required to retain or store the Personal Information for our own legal purposes;
  8. Following a reasonable written request:
    1. Provide you with all information that is reasonably necessary to demonstrate compliance with these terms;
    2. Allow you occasional inspection of our premises where Personal Data is processed, to be conducted by us or our auditor. Any such inspection shall be limited to reviewing the Personal Information and the technical and organisation measure we have in place to maintain the privacy and security of the Personal Data.